Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Destinations We currently ship to the United States, Canada, and the United Kingdom.
Estimated Delivery Times
- United States: 5–10 business days
- Canada: 7–14 business days
- United Kingdom: 7–14 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Rates
- Standard shipping is calculated at checkout based on your location.
- Free shipping is available on orders of 2 or more units.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at support@flattera.com and we will investigate with the carrier on your behalf.
Customs & Duties (Canada & UK) International orders may be subject to customs fees or import duties upon delivery. These charges are the responsibility of the customer and are not included in the purchase price.